Frequently Asked Questions
What is your turnaround time?
Majority of listed items is 3-5 business days. Please note that turnaround time may be longer for custom orders.
For any holidays, I guarantee arrival prior to holiday as long as your order is received before the cutoff date (announced on Instagram page). Holiday specific orders may take more than 3-5 business days, especially with an influx of orders.
If you are looking for your order by a specific date or looking to rush an order, please specify that in notes prior to checking out. Although I cannot guarantee it, I am able to meet most customer’s requests. Feel free to reach out on Instagram through DM if you are nervous to order. I can confirm the feasibility of rushing your order.
I want an item customized, but it is not on your site.
Please reach out to inquire about custom orders. I love working with customers on custom designs or on new products.
I love a cutting board option, but I would like a different design.
Please reach out to inquire about custom orders. I love working with customers on custom designs or on new products.
Can I return or exchange my item?
I do not accept returns or exchanges - all sales are final. If there is an issue with your order upon receipt, I of course will work with you to resolve that. Please don’t hesitate to reach out.
What is the best way to contact you?
DM on Instagram @ejl_designs
Contact Us section on website
Email ejldesigns24@gmail.com